Minutes 1–3: find the routes

Search your password manager and inbox for the accounts connected to this area. Note which ones use an employee’s personal mailbox, which have a role address, and which no longer have a clear owner or purpose.

Minutes 4–6: find the weak link

Customer relationships break when one person leaves or changes responsibilities. Look first for public addresses used for recovery, temporary routes attached to durable accounts, reused passwords and aliases that receive unrelated mail.

Minutes 7–9: make one repair

  • Name roles by function
  • Assign an owner
  • Protect shared access
  • Review dormant routes

Choose the highest-consequence problem, not the longest list. Confirm the replacement before disabling anything.

Minute 10: leave a note

Use clear role routes for support, billing and enquiries with accountable ownership. Record what changed and set the next review for a natural event. Shared access needs permissions, auditability and a clear response owner.

A ten-minute audit is successful when tomorrow is simpler.

Give the next relationship its own route.

Create an MXDuck alias