What stays the same

Both choices can receive legitimate mail. Neither guarantees anonymity, trustworthy senders or secure accounts. You still need unique authentication and a dependable recovery plan.

What changes

With a role address, you can apply this principle: use clear role routes for support, billing and enquiries with accountable ownership. With an employee’s personal mailbox, customer relationships break when one person leaves or changes responsibilities. The value is containment rather than invisibility.

A separate route changes the size of the clean-up.

How to choose

Use the simpler option when the consequence is small and the relationship is short. Choose stronger separation when recovery, public exposure or cross-context matching would matter.

  • Name roles by function
  • Assign an owner
  • Protect shared access
  • Review dormant routes

The honest caveat

Shared access needs permissions, auditability and a clear response owner. Make the decision for the risk you actually have, not the most dramatic risk you can imagine.

Give the next relationship its own route.

Create an MXDuck alias